Problem Solving and Decision Making

Creative problem-solving and effective decision-making have a significant impact on an organization's growth and profitability. Knowing how to approach the range of problems you face daily with proven techniques in identifying and resolving problems will increase and enhance your own and your organization's performance.

This program will equip participants with the skills to better clarify and define problems, generate potential solutions, and analyze risks and benefits. We will address such questions as: When should I make a decision on my own? How will others react to a decision and what are the implications? How and when should I implement a solution? You will gain a better understanding of how the mind works, a greater capacity for generating creative solutions, and a discovery of ways to cultivate creative problem-solving in your staff.


For more information regarding our on-site training programs e-mail:


"I feel this program was helpful in learning how to manage employees in a more productive manner. I learned how to take a problem and not only define it, but a strategy to solve it or at least attempt to solve it. Andrew, thank you for the opportunity to learn."
Lisa Marcello, Office Administrator Hodges Badge Company, Inc.

"As someone that originally went through management development and training about 20 years ago, the benefits of this "new thinking" are numerous. I feel that what I have learned have real immediate value – better than anything else I have attended."
Edward D. Goode, Director Triumvirate Environmental Incorporated

"This entire program was extremely helpful. I discovered what I am doing effectively and what parts of my management style and critical skills I have to improve upon."
John V. Costello, District Manager International Transport


One of the most important functions of the manager is to create a workplace atmosphere conducive to a higher production rate. Many experts believe that this can only be done and maintained through team building. Teamwork, in a somewhat formal definition, is that condition in which each individual’s efforts unites to create a cumulative optimum. In simpler terms, it’s all for one and one for all.


Coaching is the art/skill of putting yourself in the other person’s shoes; imagining yourself in the situation, and asking yourself what your interpretation would be. -- Coaching means being straight with people and accepting people as they are. -- A good coach relates to people as the people they can be, not as the mistakes they made in the past. -- Good coaching practices will provide an example for others and set the tone for better communication in the workplace. Keep your mind open to new suggestions and give your employees room and encouragement to participate more fully, and productivity and well as morale will be changed.


All leaders constantly juggle a multifarious array of demands from those of their organization, employees, and themselves. Good leaders, never drop one demand at the expense of another equally important requirement. They give each demand its fair share, while balancing the organizational goals with their employees’ needs, while still fulfilling their own personal/professional purposes. Successful leaders meet both these business and personal needs through their employees. They learn about their employees aspirations, their strengths and potential contributions to the organization. From this knowledge, they mesh together a successful working team. Sounds easy, doesn’t it? For starters, it becomes much easier if you know your organization.