A.E. Schwartz & Associates




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Assertiveness: Responsible Communication Change, Challenge & Innovation Coaching Towards Exceptional Performance Communication Skills: Interpersonal Conflict Resolution: Towards Agreement Delegation: For Guaranteed Results Get Organized and Stop Procrastination Goal Setting: Your Plans Realized Leadership: Styles and Skills Listening and Communication: Hello... Management Development (School for Managers) Meeting Management: Make it Productive Motivating: For Understanding and Action Performance Evaluation: No Surprises Presentations: Made with Confidence Problem Solving and Decision Making Stress Management: For Enhanced Productivity Team Building: Today For Tomorrow Time / Self Management: Organizing Yourself Training For Trainers Additional Programs Request for a Proposal		Can a supervisor who is also a good coach really make a difference? Certainly. Coaching is one of several components necessary to motivate employees and accomplish extraordinary results. The changes in employee interests and values from money and fringe benefits to recognition and self actualization demands a team leader who is aware of what is important to their employees, and who has the ability to prioritize these needs to better encourage and motivate them to work well.


		Define and identify your responsibilities as a coach. Identify specific ways to build a coaching atmosphere. Understand the importance of communication, participation, and good work climate in improving your impact and effectiveness as a team leader. Discover techniques for introducing critical coaching aspects into your management style. Develop motivation and communication skills that support your role as a coach. Assess your present coaching style and its strengths and weaknesses. Utilize coaching steps to create a work climate in which excellence becomes the norm with your employees. Translate what you learn into action.


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		When I entered this course I had no idea how to address Employer/Employee relations effectively. This has given me the basis to approach employees with confidence and competence. William Navin, Inventory Analyst Massachusetts Bay Transit Authority This was an excellent course. I particularly enjoyed Andrew's style. He had lots of easy- to-remember tips and placed a high emphasis on group interaction. Carl S. Schulz, Tools Manager Open Software Foundation I wish I had come into this program when I was first placed in a management position. It would have given me the tools I need to do my job well early on, instead of groping and observing the manager I work with. Barbara Babson, Office Manager Aetna Corporation

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