Understand the philosophy of being assertive.
Recognize the differences between assertive, aggressive
and manipulative behavior and how to handle each.
Determine your assertiveness quotient and communication
style with self-assessment exercises.
Learn nonverbal and verbal techniques to enhance your
assertive communication skills.
Gain the courage to be assertive in the most appropriate
and effective way.
Learn to express and accept disapproval and disagreement
without opposing.
Learn to negotiate mutually beneficial relationships.
Learn how to resolve conflict and pressure situations
without destroying the spirit of cooperation.
Practice, role-play, problem-solve and discuss.
Translate what you learn into action.