The effective supervisor establishes a work climate that encourages employees to contribute to their organization's goals. This training will teach you how to recognize individual differences in your staff, analyze situations, apply appropriate leadership styles, and develop staff to assume delegated responsibilities.

The first part of this training will teach you the supervisory skills of judgement, problem solving, coaching, mediating, and planning. The second part of the training will teach you specific and advanced techniques in the use of authority, prestige, influence, and power. Through experimentation with different leadership patterns, participants will also learn the importance of goal-setting, responsiveness, and giving and receiving feedback.

By this program's completion, you will be able to increase employee productivity through effective motivation, training, and communication.

Objectives

• Understand the essential managerial functions and responsibilities and how most of us learn to supervise.
• Participate in supervisory style surveys to determine your own personal leadership style.
• Explore the strengths and weaknesses of your style and those of others.
• Learn techniques for responding to the individual motivations of your staff by developing a positive environment.
• Enhance your communication skills through active listening and positive feedback.
• Turn conflicts into positive team-building opportunities.
• Practice analyzing situations and apply appropriate leadership styles to solve problems.
• Develop the skills necessary to build a staff able to assume delegated responsibilities.
• Practice, role-play, problem-solve and discuss.
• Translate what you learn into action.

---

Testimonials

"The course has been very helpful in assisting me to utilize my current leadership skills, as well as to expand on them to assist me in becoming a more efficient leader."
Kristin Burdek, Manager Assabet Valley Home Health Association

"My Schwartz presenter was very knowledgeable -- I would like to read some more of his work."
Chester Pioluner, Chief Pilot Pennsylvania Aviation, Inc.

"This presentation allowed me to understand and learn the differences between management and leadership in a manner that provided clear communication and active participation. The discussions and participation from everyone was very effective."
Herman High, Assistant Director Central Youth Service Center

---

MANAGING TO BE A LEADER

What combination of personality traits, professional training, and mentoring makes the "best leader?" There is a dearth of information on this topic in both management and social science literature, and no one has formulated a recipe for concocting all that leadership implies: authority, administrative skill, effectiveness, initiative, foresight, energy, influence, and more. The complexity and mystery of leadership do not permit a simplistic approach.

LEADERSHIP CHECKLIST

Do you make effective decisions? --Do you act quickly and responsibly? --Can you gather information and present reports based on the information? --Do you use your time and resources effectively? --Do you devise efficient and effective plans, procedures or methods to carry out work?

BE A HUMAN RESOURCE DEVELOPMENT PERSON

Show a commitment to your team member’s personal and professional development. It pays to care and to be supportive of the human needs of a team. Work is not accomplished through task orientation alone. A good leader fosters esprit de corps, which keep employees motivated. Team members are happy when they feel that their leader appreciates them as individuals, and when team members are happy, work goes smoothly. As an additional benefit, loyal team members become very protective of a leader or an organization over a hump.