Assertiveness training will bolster your self- con dence by allowing you to recognize manipulative behavior and di use its e ects. This training will teach you how to confront problematic behavior and how to e ectively negotiate mutual solutions.

Through active participation in role plays and intensive group discussion, you will discover the causes of common misunderstandings and solutions. you will begin to understand how to give and take constructive criticism, and how this can help to build and maintain winning relationships with people in your professional life.

Assertiveness training will enable you to deal with con ict and pressure situations without destroying the spirit of cooperation and teamwork necessary for a productive and functioning unit. You will be able to prevent emotionally charged situations and thereby steadily increase your e ectiveness and the e ectiveness of your team. Upon completion of this program you will be able to perform your job more e ectively, con dently, and comfortably.

Objectives:

• Understand the philosophy of being assertive.
• Recognize the differences between assertive, aggressive and manipulative behavior and how to handle each.
• Determine your assertiveness quotient and communication style with self-assessment exercises.
• Learn nonverbal and verbal techniques to enhance your assertive communication skills.
• Gain the courage to be assertive in the most appropriate and effective way.
• Learn to express and accept disapproval and disagreement without opposing.
• Learn to negotiate mutually beneficial relationships.
• Learn how to resolve conflict and pressure situations without destroying the spirit of cooperation.
• Practice, role-play, problem-solve and discuss.
• Translate what you learn into action.

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Testimonials

"Excellent! Very effective, well organized, interesting, and fun. I have tangible practices to go back to work with."
Louise Limentani, Human Relations Manager Boston Scientific

"This was a very good program and I would recommend it to other people in my organization. Every minute throughout the whole program was full of information and Andrew is outstanding."
Edward Trainer, Senior Detailer Leader Barker Steel Group

"I find each and every segment extremely beneficial."
Marlone Apone, Manager, Computer Operations Want Ad Publications, Inc.

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DETERMINING YOUR COMMAND

You want to get something done, and you need another’s help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior is an example of assertion, or standing up for your own rights without violating the rights of others. The second is aggression; you are standing up for your rights, but violating another’s right to voluntary action. The third choice is submission, a failure to stand up for your own rights at all.

ASSERTIVENESS

When trying to get something accomplished, assertive behavior is the most effective. Although other methods may accomplish the intended ends, the alternatives imperil our own rights or those of others, creating conflict and building mistrust into relationships. One of the keys to effectiveness is learning how to communicate thoughts and feelings without jeopardizing yourself or others, and this ability elevates both morale and productivity in the workplace.

ASSERTIVENESS

Being assertive is not easy. Like any other expression of emotion, it involves risk-taking, since feelings handled inappropriately in the workplace are a well-known source of anger or conflict. But letting fear of conflict inhibit expression only increases stress and anxiety. Until appropriate expression of feelings is considered possible many people fail to learn which battles to fight. In a conscious effort to avoid confrontation, they give ground on issues of paramount importance or end up taking an aggressive stand on a trivial issue.