In any work place, identifying and eliminating the marginal performer is essential for an e ective and productive organizational team. Marginal performers not only negatively impact their own productivity, but often undermine the structure and morale of an entire work area.

Organizations sometimes unwittingly encourage sub-performance in their employees. This training will provide you with the diagnostic tools to help you identify and correct this negative modeling if it exists. The psychological meaning of work--how, why, and where sub-performance begins-- will be explained.

You will learn how to spot marginal performers and options available for dealing with this behavior. We will provide you with a coaching checklist to use for supervising the sub-performer. You will begin to understand the dynamics of sub-performance and its impact on the entire organization. After this program, you will have the tools to retrain salvageable individuals and transform them into productive contributors.

Objectives

• Learn how to spot the sub-performers and learn the tactics available to you for dealing with them, from prevention to counseling.
• Understand the psychological meaning of work and how, why, and where sub-performance begins.
• Understand the dynamics of sub-performance and its organizational impact.
• Acquire and use the diagnostic tools necessary to identify and correct negative modeling that exists within your organization.
• Analyze employee performance while understanding both the management and employee expectations.
• Use the coaching checklist to maintain involvement, enthusiasm, and motivation.
• Improve communication skills by learning the art of active listening and positive confrontation.
• Practice strategies for employee work improvement discussion, goal setting, peer support, and rewards.
• Learn to use the last resort for serious offenses that require discipline.
• Translate what you learn into action.

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Testimonials

"You took a sometimes vague topic and did an excellent job!"

"Excellent style, energetic and informative; Power of positive feedback."

"Providing the format and "reason" for us to say things to each other that may or may not have been said ordinarily."

"Pointing out common characteristics about group members and membership."

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