Effective interviewing is a key tool for information gathering. Management professionals can use interviewing techniques to quickly, efficiently, and comprehensively make better decisions about people. In addition to its essential role as a management information device, interviewing also has several important, special applications in hiring, performance appraisal, and disciplinary situations.

Through training in preparatory and evaluation strategies you will learn the six most important management applications of interviewing. We will teach you specific interviewing skills that will enable you to prepare for the interview, read nonverbal cues, control the interview's pace and content, and monitor your own interviewing effectiveness. Extensive role playing, video-tape simulation, and discussion will demonstrate styles of approach, questioning, and communication that participants can critique.

After this program, you will be familiar with both the psychological and practical aspects of interviewing, enabling you to assess every interview's importance with assurance.

Objectives

• Learn to develop interview objectives by determining hiring needs and expectations.
• Define techniques for screening applicants, from resumes and applications to telephone interviews.
• Learn to prepare effective questions that go beyond the resume.
• Know how to explore the factors involved in the interview climate.
• Analyze your interviewing style by videotaping and reviewing practice interviews.
• Discover the importance of non-verbal communication by observing yourself and others in role-playing exercises.
• Learn how to handle the problem applicant.
• Practice terminating interviews positively without making a commitment.
• Recognize the important factors to consider in evaluating an applicant and the interview.
• Understand how to compare candidates using criteria set up prior to the interview.
• Translate what you learn into action.

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Testimonials

"A lot to cover but facilitated along very well through the day -- we got a lot done; I feel that I can learn."

"Best program I have ever attended! The tailored compilation of distilled company values, objectives and preliminary questions to meet most objectives was powerful -- great job!"

"In 20 years of being a Human Resource Director -- this was 110%+."

"Getting us as a group to discuss what needs to get done and then forcing us to do it and apply."

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